Our guarantee to our customers is if you find a Tahbilk wine priced lower somewhere else, we will match it. Take our word for it. We are determined to make sure our customers get the best deal, every time.
Will Tahbilk price match?
Some of our wines are available with alternative Australian retailers. We do our best to monitor pricing set outside of our online store to make sure we are always bringing customers the best prices possible. In the instance a lower price slips through that we are not aware of we encourage you to contact Customer Service by email firstname.lastname@example.org or phone 1300 824 245. Please remember we will only honour a lower price in the market for our wines if the lower price is public at the point of your Tahbilk purchase. We will not back date prices to reflect prices pre-dating purchase in market.
Can I place a wine order over email?
We can take your order over email but please be aware our customers who email us are not guaranteed to receive the wines they request. Stock will be allocated to customers as it is transacted; not as it is requested. We always recommend hopping on our website to snap up any exclusive deals received through club communications or jumping on the phone to give our friendly sales team a call on 1300 824 245. In the situation where you have emailed us and the wines you have requested are no longer available / out of stock due we will contact you within 2-3 business days to offer you an equivalent or alternative wine which might suit your palette.
I’ve missed out on a deal, can I still get it?
Please be aware all of our Wine Club special deals and offers are available for a limited period only and we do not honor discounts past the dedicated promotional period as identified in our communication. We would recommend members make sure they have updated contact details and appropriate filters on email communication to ensure deals are received as they come to hand.
I can’t see my wine club discount online?
Please make sure you are logged into the website to see your wine club member prices.