At Tahbilk our top priority is to get our customers and members wines out the door as quickly, professionally and in the best possible condition; to the door whenever possible.
Please note due to Covid-19 restrictions pressure is being placed on all Australia Post Services. We wish to advise our customers we view current delays extends our standard delivery times by 10 business days.
Who can buy from Tahbilk?
Orders will not be delivered to persons under the age of eighteen (18) years (Tahbilk may request that the person who receives the order provide satisfactory evidence of proof of age and will refuse to deliver the order if the person receiving the order is unable or unwilling to provide evidence of proof of age). Anyone at the nominated delivery address who receives the order shall be presumed by Tahbilk to be authorised to receive the order.
Who is Tahbilk’s delivery partner?
All orders are delivered to our customers via the Australia Parcel Send Service. We choose to partner with the Australia Parcel Send Service as they are experts when it comes to delivering fragile, large and valuable parcels such as Tahbilk wine and their network covers over 80% of Australian business addresses, private addressed and Post Office boxes.
Will my wine be delivered to my address?
We cannot always guarantee delivery to your door with Australia Post (AP) who utilise zoning to categories which customers can access door to door delivery. Customers whose addresses are located in the AP ‘Street Delivery’ Zone will receive their wine to their requested address; all other addresses zoned ‘Roadside Delivery’ will be carded with pick up at the local post office for collection.
To read more about AP Parcel Delivery Zones click here (insert link: https://auspost.com.au/receiving/mail-and-parcel-delivery-street-roadside).
Tahbilk will not be obliged to deliver goods to you if your delivery address is not in an area within which Tahbilk delivers goods via AP.
What do you charge for delivery?
To enable delivery customers are required to buy in multiples of six (6) bottles unless purchasing a Special Offer created by Tahbilk where alternate unit configuration has been specified.
For customers based within Metro Melbourne, Victoria, Australia or customers who spend over $150 on their order we cover the full cost of delivery. In all other instances a standard freight charge of $12.00 per carton will be applied.
How long will my order take to be delivered?
Tahbilk will endeavour to ensure that wines are delivered to most locations in Australia within seven (7) business days of the date of acceptance of the order. Deliveries to remote locations can expect to receive orders within fourteen (14) business days of the date of acceptance of the order.
Can I request a specific date for delivery?
No. We cannot guarantee orders can be delivered to a customer on a specified date. We can however hold an order from being dispatched from the Estate for a period of 30 days from the date of purchase.
Where is my wine order?
If you are unsure where your wine might be your first point of call is Australia Post using your tracking number which you have received as part of your order confirmation email. You can track your wine using the Australia Post App or on their website - see here (insert link: https://auspost.com.au/mypost/track/#/search).
If you have lost your tracking number or require additional information on your wine order please contact Customer Service by email firstname.lastname@example.org or phone 1300 824 245.
I only received part of my wine order?
From time to time you may only receive part of your wine order at any one time. This is due to the manual handling required to sort your order at Australia Post meaning sometimes not every carton on your order will arrive together. Rest assured all of your order should be on its way. To confirm where your missing wine is we recommend you first use your tracking number found on your order confirmation email on the Australia Post App or on their website - see here (insert link: https://auspost.com.au/mypost/track/#/search).
Can my wine be delivered overseas to an international location?
No. We do not deliver to international locations. We do have a range of distributors in a variety of countries globally who stock Tahbilk wines. To find out where Tahbilk is sold in your country please contact one of our friendly distributors; full list here https://www.tahbilk.com.au/trade-and-distrhttps://www.tahbilk.com.au/trade-and-distributionibution